Your family at
Family Point™ by Comcast Labs
A FREE App for Comcast Customer
Text me the download link
Support and FAQs
Change plans at the speed of life.
Send free, unlimited messages as text or
voice to the entire family, all-at-once, in
the Family Stream.
Your family calendar upgraded
Plan and view all your family activities and events
in the shared family calendar. Make it clear who is
picking up the kids from school and practice.
Know when everyone in the family is free or busy.
Hear from your little ones who
haven't learned to text yet.
Instant voice messages
Send and receive unlimited free voice messages.
Voice messages appear in the Family Stream and
can be listened to (audio) or read (text transcripts).
For your family's eyes only.
Only family members who accept your invitation to
the app can see your family's calendar and
messages. This is not a public social network.
Frequently Asked Questions
Can I use the app if I don't have a smart phone?
The app works best on an Android phone or iPhone. However, you can still download the app onto your Apple iPod, Apple iPad, or Android tablets running supported platforms.
How many family members can I add onto the app?
A total of 7 people can use the app, including yourself (1 primary and 6 secondary accounts).
Can I add people outside of my family?
We do not regulate who you add, although we recommend that you only add immediate family. Each person you add will take up a secondary account slot on your Comcast account.
Does the Calendar on this app sync to my XFINITY Connect calendar?
No, the calendar on the Family Point app does not connect or sync to XFINITY Connect online. It is only shared among family members you've added in the app.
Can I go online to use this app?
At this moment, the app is only available for the Android and iPhone platforms. We are currently working on an online version which will be released later in the year.
Will this app use the data or minutes on my phone?
The app does use your data plan or Wi-Fi connection to communicate with the backend. It will not use your phone's minutes.
Will Family Stream Messages use up my phone's SMS/text plan?
No, all messages in the Family Stream are sent and received via data or Wi-Fi connection.
Help and Support
Call or Email Us
⋅iOS 6.x or higher
⋅Android 4.0 or higher